Refund policy

Order cancellation

You may cancel your order and obtain a full refund for as long as manufacturing has not begun. Once your order is in production, cancellation is no longer possible.

Made-to-order razors

Razors made to order in a configuration chosen by you are personalised goods: in accordance with Article L.221-28, 3° of the French Consumer Code, they cannot be returned, exchanged or subject to a right of withdrawal. We invite you to check your configuration before confirming your order.

Non-personalised stock items

For non-personalised stock items (blades, standard accessories), you have a right of withdrawal of fourteen (14) days from receipt. Products must be returned new, complete and in their original packaging. Return shipping costs are at your expense. The refund is made using the same means of payment, within a maximum of fourteen (14) days after receipt and verification of the condition of the products.

Defective product

In the event of a manufacturing defect, the Atelier covers the replacement of the parts concerned and the return shipping costs, subject to confirmation of the defect (supported by photographs). The statutory warranties (two-year conformity guarantee, latent defects) apply in all cases.